HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Job description
HCLTech | Walk-In Drive | Technical Support | 20th Sept 25 | Hyderabad
Location: Hyderabad
Openings: 20
Experience: 2 – 5 years
Education: Any Graduate
Interested candidates can walk in for an interview on:
Dates: 20th Sept 25
Timing: 10:30 AM – 3:00 PM
Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location: Hyderabad
Contact Persons: Ashish Durgapal
Please carry:
- 2 Updated Resume
- 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)
Technical Troubleshooting Support Executive (Blended Process)
- Designation: Analyst
- Experience Required: 1.5+ years
Perks & Benefits:
- Shift Timings: Rotational Shifts
- Working Days: 5 Days (Work from Office)
- Week Offs: Saturday & Sunday Fixed Off
- Cab Facility: Both Sides (chargeable)
- Employment Type: Full-Time
Job Profile
Responsibilities
- Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
- Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
- Open to working in 24/7 rotational shifts, including night shifts and weekends.
- Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
- Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.
Required Technical Skills
- Basic knowledge of web page designing, HTML, CSS and JavaScript.
- Proficient in multitasking and prioritizing tasks to meet deadlines.
- Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
- Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
- Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.
Communication Skills
- Excellent communication, organization, and client-facing skills.
- Effective feedback delivery tailored to analysts’ skills and tenure.
General Requirements for All Roles
- Shift: US Shifts (Night Shifts)
- Customer Service Skills: Empathy, ownership, and sincerity are crucial.
- Qualification: Any graduate (we are not hiring undergrad or people)
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Looking forward to seeing you there!