Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
Job description
Job Title: Customer Service Associate Voice Process
Department: Customer Support US Healthcare
Location: Hyderabad
Openings: 50
Work Mode: Work from Office
Shift: Rotational Shifts | Rotational Week offs
Cab Facility: One way cab facility within 23km radius
Job Summary:
We are hiring Customer Service Advocates to support U.S. Medicare members by resolving queries related to eligibility, benefits, prescriptions, physician lookups, billing, and more. This is a voice process requiring strong communication, compassion, attention to detail, and proficiency in handling calls while navigating multiple systems.
Key Responsibilities:
- Handle inbound and outbound calls related to Medicare Advantage and related plans
- Resolve member queries professionally, empathetically, and efficiently
- Use internal systems to access and update member information accurately
- Process requests, follow up on gaps in care, schedule appointments, and document interactions
- Meet performance standards for quality, productivity, schedule adherence, and compliance
- Clearly communicate plan benefits, eligibility criteria, and procedures
- Be flexible with shift timings and quick to adapt to changes in process or systems
Skills & Competencies Required:
- Graduation (B.tech/B.E/Master’s Fresher not eligible)
- Typing speed of 25/38 WPM with accuracy
- Strong verbal and written English communication skills
- Empathy, patience, and the ability to connect well with senior citizens
- Proficient in multitasking across multiple screens and systems
- Basic computer literacy MS Windows, data entry, CRM navigation
- Excellent problem-solving and decision-making ability
- Attention to detail and process adherence
- Must be willing to work rotational shifts, weekends, and holidays
Interested Candidates can mail your resume to “Sri.siri@firstsource.com“
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Time and Venue
16th September – 19th September , 9.30 AM – 5.30 PM
5th Floor, Block 1, Survey No 142, BSR Builders LLP IT SEZ Nanakramguda Village, Serilingampalle (M), Hyderabad, Telangana 500008
Contact – Nawaz khan