Tata Capital Limited (“TCL”), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company (“CIC”).Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.
Job Description
Walk-in Interview for the role of Customer Service- Team Leader in TATA Capital Financial Services Ltd
Job Description-
Education Qualification- Bachelor Degree
Relevant Experience- 3 to 5 Years in managing Central requests/complaints team
It will be permanent on role job
Skill Set Required-
Ability to problem-solve, multi-task and think creatively Excellent oral and written communication skills with the ability to interact with customers quickly and effectively Curiosity for data gathering, analysis, and reporting Anticipate customer needs and proactively identifies solutions
Primary Responsibilities-
Manage a team of 8-10 complaints resolution team Build a performance-based culture and take accountability of TAT Adherence Track & identify areas to improve the NPS Monitor daily/weekly/monthly flow of customer complaints/request & TAT Adherence Identify reasons due to which TAT is not met and analyse the reason for it & implement proactive solution Identify complex customer issues and work with other departments to own the resolution and anticipate not stated customer issues to improve the experience Identify & take initiative to help team members resolve customer complaints/requests wherever required Train/Brief team members on daily changes related to process & product Identify & give feedback to team Member due to whom TAT is impacted Identify the process gaps which is affecting the TAT Co-ordinate with Quality Analysing team to identify training needs of the team Liason with Trainer to conduct new/refresher training every week Weekly Calibration to be conducted with quality analysing team
Preferred Experience- Previous experience in Complaints/Requests team management in NBFC/Bank
Interview Date: 28th Feb, 2022
Interview Time: 11am to 4pm
Interview Mode: Face to Face
Interview Venue: TATA Capital Financial Services I-Think Techno Campus Building | “A” 3rd Floor, Off Pokhran Road No 2 | Thane West| Mumbai 400 607 | India
Meet: Mr. Sudarshan Sharma/ Rahul Ranjan/ Vinit Nagarkar
Request you to carry below mandatory documents-
1. Updated CV
2. Any Government ID proof
3. Your Covid-19 Vaccination certificate(2nd Dose)