Thu. Apr 18th, 2024

We are a global leader in business process management (BPM) and optimizing the customer experience (CX) lifecycle

HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation, with deep domain expertise focusing on back office processing, contact centers, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients.

Job Title/Designation:

Opening for Voice Process Inbound- Hyderabad Salary up to 2.34lpa

Job Description:

Hi Applicants,

Please find the below detailed job description and skills required to apply.
Interested candidates walk-in direct to the below venue with updated resume

Position: Technical / Customer Support.
Experience: 0 – 2 Years ( Fresher’s )
Educational Qualification: Inter, Diploma / Any Graduates {B.E. / B. TECH. 2019, 2020 & 2021 can also apply}
Compensation: Upto 2.34LPA
Shifts: Day / Rotational shifts.
Location: Hyderabad

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
Roles and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Desired Skills and Abilities
Regional Language Communication Skill {Telugu/English/ Hindi}
Good in English Communication
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive

Other benefits:
Cab facilities (Free of cost)

Experience: 0 to 2 years

Annual CTC: Rupees 1,80,000 to 2,34,000Roles and Responsibilities

By Sivamin

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