Sutherland – Hiring For Billing, Order Entry, Dispute & Collections

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Job description

Hi Falks,
Greeting From Sutherland.

Openings: 20
Remote
Experience: 1 – 3 years in Billing, Order Entry, Dispute & Collections
Education: Bachelor’s degree

Hiring for O2C Tower.

• Bachelor’s degree with 1-3 years of experience in Billing, Order Entry, Dispute & Collections
• Understanding of Accounts Receivables process
• Follow-up with customers via emails to ensure timely collection of payments for assigned portfolio
• Collaborate with various stakeholders (Finance, Sales,Operation, Legal & Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail
• Prepare daily ageing report
• Strategize the portfolio
• Supervise resolution of billing disputes, short payments, and credit issues.
• Work with internal and external stakeholders for better resolution
• Provide visibility to the leadership
• Manage O2C, Collection,Oversee customer collections, international collections experience is mandate

Shift – 6.30PM to 3.30AM,
Saturday & Sunday Fixed Off,
Only Graduate with similar Experience,
Excellent Communication skills.

Notice Period-

• Preferred Immediate joiners only

Drop your CV to Mehjbin.khan@sutherlandglobal.com
OR Call HR – Mehjbin – 9136559570 (WhatsApp).

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com