Cotiviti focuses on improving the financial and quality performance of our clients. In healthcare, this means taking in billions of clinical and financial data points, analyzing them, and then helping our clients discover ways they can improve efficiency and quality. In addition, Cotiviti supports the retail industry with audit and recovery services in order to increase efficiency and maximize profitability.
Walkin drive For Quality Analyst/Sr Quality Analyst @ Cotiviti Pune!
- Department: Quality Assurance
- Role: Quality Analyst/ Sr Quality Analyst
- Education: Any graduate
- Experience: 2 to 7 years
- Salary: 3,00,000 – 6,00,000 P.A.
- Location: Pune
- Openings: 20
- Education: Any graduate.
- Must have minimum 2 years experience as Quality Analyst
- End to end deployment of quality function in assigned projects.
- Driving six sigma initiatives in assigned projects.
- Responsible for call/data quality monitoring.
- Provide feedback to agents using prescribed feedback model.
- Mentoring and coaching agents on process level issues.
- Monitor adherence to compliance procedure and processes.
- Responsible for reporting program level quality score to the process owners.
- Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team.
- Conduct refresher training on the basis of the errors identified.
- Maintaining update log and communicate process updates by conducting a session
- Perform weekly analysis aiming at improving SLA.
- Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team.
- Identify and highlight potential risk areas and recommend preventive action.
- International BPO experience mandatory.
- Candidates with US healthcare experience will be preferred.
- Good communication skills.
- Must be ready to work in night shift
If below profile suits you then Please walk for the interview in below slots
Walk date: 15th Dec to 17th Dec 2021
1st Slot – 10AM to 1 PM
2nd Slot – 2 PM to 5 PM
Venue : Cotiviti India Pvt Ltd. Podium Floor, Plot C Binarius Building 190 / 192 Plot C, Deepak Complex, National Games Road Off Golf Course, Yerawada, Pune, Maharashtra 411006
Contact – Jitendra Pandey (9284460882)