Accenture – Hiring for New Associate-IT Help desk

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and communities. It is personal to all of us.”

Job Description

Skill required: IT Help desk – Customer Service Technology Support

Designation: New Associate

Job Location: Hyderabad

Qualifications: 10th/SSLC/SSC/12th/PUC/HSC/BCA/BE/BTech

Years of Experience: 0-1 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible
• Ability to perform under pressure
• Prioritization of workload
• Written and verbal communication
• Process-orientation

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work.

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