We make digital š”š®š¦šš§ā¢ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
Job description
Hi Falks,
Greeting From Sutherland.
Openings:Ā 20
Remote
Experience: 1Ā –Ā 3Ā years in Billing, Order Entry, Dispute & Collections
Education: Bachelor’s degree
Hiring for O2C Tower.
- Bachelor’s degree with 1-3 years of experience in Billing, Order Entry, Dispute & Collections
- Understanding of Accounts Receivables process
- Follow-up with customers via emails to ensure timely collection of payments for assigned portfolio
- Collaborate with various stakeholders (Finance, Sales,Operation, Legal & Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily ageing report
- Strategize the portfolio
- Supervise resolution of billing disputes, short payments, and credit issues.
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
- Manage O2C, Collection,Oversee customer collections, international collections experience is mandate
Shift – 6.30PM to 3.30AM,
Saturday & Sunday Fixed Off,
Only Graduate with similar Experience,
Excellent Communication skills.
Notice Period-
- Preferred Immediate joiners only
Drop your CV to Mehjbin.khan@sutherlandglobal.com
OR Call HR – Mehjbin – 9136559570 (WhatsApp).
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com