Vacancy Details
Email id: helpdesk.recruitment@wipro.com
Education & Skills
Bachelor’s Degree (preferably Commerce/Accounting)
Work experience of 0-24 months
Good written & verbal (English) communication skills
Working knowledge of computer applications including Excel & Word
Typing Speed of minimum 25 WPM & 90% Accuracy
Work Conditions
Flexibility to work 24*7 shift timings
Occasional extended work hours to meet business needs
Mobility across client teams
Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training
Responsibilities
Acquire process knowledge from SME (Internal/Client) & be process certified.
Participate and successfully complete role related training programs.
Responsible for appropriately managing assigned tasks
Responsible for processing transactions of low complexity.
Ensure consistent productivity & accuracy as per team requirements.
Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
Provide prompt responses to queries from Internal or External stakeholders
Follow Data Privacy and Code of Conduct standards
Ensure compliance to Time Recording guidelines
Adherence to floor policies, team schedule and leave plans.
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