Tech Mahindra – Mega Walk in Drive – Service Desk Technical support(International Voice)

Tech Mahindra Business Services is a subsidiary of Tech Mahindra which is a part of the Mahindra Group. Tech Mahindra is a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Their Business Process Outsourcing arm is called Tech Mahindra Business Process Services which provides Next Gen Digital Customer Experience & Back Office services across industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.

Job description

Mega Walk in Drive for Service Desk International Voice for Technical Support

Hiring for – Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory .

Qualifications-

• Freshers and Experience both are eligible
• Freshers with only Excellent communication skills are preferred
• Experience with Min 6months-5yrs of exp into Technical support for voice are preferred
• Should have Excellent Communication Skills with Good Technical Knowledge
• Only Immediate joiners are preferred
• Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided

Role: Technical Support – Voice / Blended Industry
Openings: 30
Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent Role Category: Voice / Blended
Education UG: Graduation Not Required

Key Skills

Skills highlighted with are preferred key skills Service Desk Technical Support Technical Voice Process Outlook Configuration WAN Remote Support VPN Configuration Troubles hooting LAN Networking

About company

Tech Mahindra Company Info

Address: WEB Survey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad – 500043 (Telangana)

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Time and Venue

16th September – 19th September , 11.00 AM – 1.30 PM
Tech Mahindra Bahadurpally (View on map)
Contact – Aniketh