HCL Tech – Hiring for Billing / Credit & Collections Agents | Hyderabad

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 

Job description

HCLTech is Hiring for Billing Agent | Back Office Credit & Collections Agent

Job Location – Hyderabad
Openings: 10
Experience: 1 – 4 years
Education: Any Graduate

US Shifts only

Walk-in Interview Details:

22nd September – 24 September , 11.00 AM – 3.00 PM
Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081
Timings: 11:00 AM – 3:00 PM

Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha
Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo

Essential Duties and Responsibilities (Billing Agent Role)

• Resolve transactional and customer billing queries and problems generated from systems and the Exceptions Management Framework
• Validate the accuracy for standard and complex products in daily bill audit process, focusing on attention to detail and quality
• Engage analytical skills in correcting customer issues resulting from failed transactions, billing or invoicing errors
• Create, review, edit, and validate billing documents for accuracy and completeness
• Ensure invoicing is done timely and accurately

Essential Duties and Responsibilities (Back Office Credit & Collections Agent)

• Provide audit and documentation support
• Conduct Credit Risk Assessment & Controls, counterparty evaluation
• Advise of necessary actions and strategies for debt repayment.
• Responsible for Exception Management, Collateral Management and Control Implementation
• Provides portfolio analysis
• Perform credit risk, security deposit and credit monitoring

Desired Skills & Qualifications:

• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to multitask and adapt to changing priorities.
• Comfortable working in 24×7 US shifts.
• Must be a Graduate/Postgraduate.
• 1 to 4 years of experience working, directly with customers in a problem solving, issues resolution or similar role required
• Experience with SAP/CRM in development or execution is preferred

Note: Graduation Result awaited or Regular MBA Pursuing candidates will not be considered.
Note: Please do not carry any laptop, pen drive, or external storage devices.
Interested candidates can walk-in directly.