Amazon Walk-in Drive for Freshers & Experience

The Transportation Team is looking for a passionate software programmer analyst who will be responsible for working with business, operations to gather ship carrier requirements and collaborate with transportation technology teams to integrate new carriers and ship methods into the network. As part of the integration, you have to design, develop and maintain transportation documents like shipping labels, carrier electronic manifest and invoices. You should also be working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of manual configuration processes and documentation of our systems.

Job Description

• Qualification:Any Graduate / Any Postgraduate
• Experience : 00-05+years
• Role: Selling Partner Support Associate-L3
• Job Location: Pune,Maharashtra, Mumbai
• No. Openings: 20
• Salary: ₹ 3-4.25 Lacs P.A.

Job Description The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for Phone/chat & emails.Summary of Responsibilities

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions

Basic Qualification

• Education: Bachelor Degree in any discipline with 0-5 years of experience.
• Excellent written and verbal communication in English.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off).
• Candidates willing to work on Phone/chat & emails (concurrent blended profile)
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)

Additional Information:Information security: You should be willing to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policyWeekly Off: Rotational two- consecutive day off (it is a 5-day working weekend off)
Please carry 2 copies of resume and Pan card.Note – you will not be eligible if you have been interviewed for the role in the last 6 months

Time and Venue

12th January – 13th January from 9.30 AM – 11.00 AM onwards
Venue: Dr. D. Y. Patil Institute of Technology Sant Tukaram Nagar, Near HA Colony, Pimpri , Pune, Pimpri-Chinchwad, Maharashtra 411018 

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