JIVA AYURVEDIC PHARMACY LTD – Urgent Hiring For Customer Care Executive

Jiva Group is a pioneer in the field of education & Ayurveda, especially using technology to bring affordable, accessible, and authentic healthcare to the doorsteps of people. With a presence in 17+ states in India & affiliations with 50+ countries, Jiva works across multiple business verticals comprising teleconsultation, retail clinics, channel sales, eCommerce, ‘center for well-being’, Jiva school, and manufacturing unit. Jiva Ayurvedic Pharmacy Limited, part of Jiva Group, is a leading healthcare (Ayurvedic) company that produces world-class authentic Ayurvedic treatment solutions and products that help create a healthy and happy society. In treatments, Jiva runs a chain of 80+ Ayurvedic clinics throughout India and the world’s largest three telemedicine centers based out of Faridabad, Indore, and Pune. In products, Jiva promotes a wide range of 200+ Ayurvedic products (healthcare & beauty care) through its online and distribution channels.

Job description

Roles and Responsibilities

• Taking Incoming calls of customers and capturing important details in the system.
• Understand the customer’s query and provide resolution.
• Document accurately.
• Doing Outbound calls to customers and attending to their queries and helping them take consultations with doctors.

Desired Candidate Profile

• Good verbal and written Communication Skills (Hindi, Basic English & No MTI Issue)
• Good in customer dealing (Know about Customer Service, Online Shopping Portals)
• Knowledge of Computer, Basic Typing
• Good Interpersonal Skills (Positive attitude, Negotiation Skills)
• Sales driven (Know basic selling skills on call)
• Listening skills.
• Awareness about digital payments platforms.

Perks and Benefits

• Opportunity to earn incentives on lead conversion.
• Work with young and enthusiastic team and management.
• We will cultivate your talent in an inclusive culture that values diversity.

Time and Venue
3rd March – 12th March , 10.00 AM – 4.00 PM
Plot No:3, DLF Industrial Area 14th Milestone, Mathura Rd, near NHPC Metro Station, Faridabad, Haryana 121003
Contact – Khushboo Rastogi ( 7428789292 )